Warranty
Owens Corning Roof Warranties
Protection for Your Roof—and Confidence in Your Contractor
A new roof is one of the most important investments you can make in your Memphis home. At Haven Roofing and Exteriors, we install Owens Corning roofing systems designed to provide lasting performance, curb appeal, and warranty options that help protect your investment.
As an Owens Corning roofing contractor, Haven Roofing helps homeowners understand the difference between manufacturer coverage and contractor workmanship coverage before work begins. We explain the roofing system, document the project, provide applicable warranty information, and remain available as your local point of contact after installation.
Schedule Your Free Roof Inspection
Call or text (901) 235-2121
Why an Owens Corning Roofing System?
Your roof is more than shingles. Its long-term performance depends on properly selected and installed components working together to help manage water, airflow, and protection at vulnerable roof areas.
An Owens Corning roofing system may include components such as:
- Architectural shingles selected for your home’s style and budget
- Underlayment to provide an additional protective layer beneath the shingles
- Ice and water barrier in appropriate roof areas, where specified by the project scope and local requirements
- Starter shingles at roof edges
- Hip and ridge shingles
- Ventilation components, where appropriate for the home’s design Flashing and pipe-boot details around penetrations and transitions
Using compatible system components can help create a more complete roof assembly and may be required for certain enhanced Owens Corning warranty options. The exact components and warranty eligibility depend on the product line, installation scope, contractor credential, and Owens Corning’s warranty terms. 2038
Understanding Your Roofing Warranty
A roof warranty is not one single promise. It is important to understand the difference between the parties responsible for different parts of your roof project.
TYPE OF PROTECTION
Manufacturer warranty
Enhanced system warranty
Workmanship warranty
Insurance coverage
USUALLY PROVIDED BY
Owens Corning
Owens Corning, if eligibility requirements are met
Haven Roofing and Exteriors
Your insurance carrier
WHAT IT GENERALLY RELATES TO
Defects in qualifying roofing products, subject to warranty terms and conditions
Additional or extended coverage for qualifying system components and installation circumstances
Quality of Haven Roofing’s installation work, subject to Haven’s written workmanship terms
Storm-related or other covered loss, based on your policy, deductible, cause of damage, and insurer decision
Owens Corning Warranty Options
Owens Corning offers different warranty levels depending on the shingles selected, the roofing- system components installed, and the installer’s qualification level. Your Haven Roofing representative will review the warranty options that apply to your project before installation begins.
Standard Product Warranty
Many Owens Corning shingles include a manufacturer limited warranty covering qualifying manufacturing defects, subject to the written warranty terms, exclusions, transfer provisions, maintenance requirements, and claim procedures.
This coverage is typically related to the roofing materials themselves—not storm damage, normal wear, improper installation by others, poor attic ventilation, lack of maintenance, or damage from events outside the manufacturer’s warranty terms.
Enhanced System Protection
Some Owens Corning roofing-system warranty options may be available when qualifying shingles and system components are installed together by an eligible Owens Corning contractor.
Depending on the exact warranty and product package, enhanced coverage may involve:
- Coverage related to qualifying shingle defects
- Coverage related to qualifying accessory components
- An extended period of certain protection
- Possible workmanship coverage administered through Owens Corning, subject to its terms
- Transfer provisions if you sell your home, subject to deadlines and conditions
Enhanced warranties are not automatic. Availability depends on the final product selection, complete system installation, project documentation, contractor credential, registration requirements, and Owens Corning’s current program rules.
Haven Roofing Workmanship Coverage
Haven Roofing stands behind the installation work we perform. At the end of your project, we provide information about Haven Roofing’s workmanship coverage and whom to contact if you have a workmanship concern.
Our goal is simple: if you have a question about your completed roof, you should know exactly who to call, what documentation to have available, and what the next step will be.
For full details, refer to the written workmanship warranty provided with your specific project contract and completion paperwork.
What Is Typically Not Covered?
No roofing warranty covers every possible issue. Warranty exclusions vary by product and written agreement, but common limitations can include:
- Damage from wind, hail, tornadoes, fallen trees, debris, fire, lightning, or other storm events
- Damage caused by improper installation not covered under the applicable workmanship warranty
- Normal aging, weathering, fading, staining, or cosmetic variation not considered a manufacturing defect
- Damage caused by poor maintenance, clogged gutters, standing water, neglected repairs, or building movement
- Problems caused by inadequate attic ventilation, moisture, condensation, or structural conditions outside the roof system
- Alterations, repairs, penetrations, or installations performed by another contractor
- Damage caused by animals, pests, foot traffic, satellite mounts, solar work, or third-party modifications
- Failure to follow warranty registration, notice, transfer, or claim requirements
The written warranty issued for your roof—not a website summary—controls coverage. Haven Roofing will help you understand the warranty documents you receive after completion.
Our Warranty Process
Haven Roofing aims to make the warranty process straightforward.
Before installation
We review:
- Your roof condition and recommended scope
- Shingle and roofing-system options
- Available manufacturer warranty options
- Any enhanced-system requirements
- Haven Roofing workmanship coverage
- Registration and documentation expectations
During installation
We document major parts of the installation, which may include:
- Existing roof condition
- Tear-off and decking observations
- Underlayment and flashing work
- Ventilation components, where included
- Shingle installation
- Cleanup and final project condition
After installation
You receive project-completion information that may include:
- Final contract or scope of work
- Material information
- Project photos, when available
- Permit/inspection information, when applicable
- Manufacturer warranty information
- Registration instructions, if applicable
- Haven Roofing workmanship warranty information
- Contact details for future questions
Keep these documents with your home records. They can be useful for warranty questions, future maintenance, insurance claims, refinancing, or selling your home.
How to Protect Your Roof Warranty
Homeowners can help preserve their roofing system and supporting documentation by following a few simple steps:
- Save your final contract, invoice, warranty documents, and project photos.
- Keep gutters and roof drainage areas clear.
- Address visible roof damage or interior leaks promptly.
- Avoid allowing unqualified third parties to make roof penetrations or repairs.
- Document storm damage with photos before cleanup or temporary repairs when it is safe to do so.
- Contact Haven Roofing after a major storm or if you see missing shingles, leaks, loose flashing, or other changes.
- Follow all applicable manufacturer registration, transfer, and claim requirements.
A warranty does not replace regular care or insurance coverage. Routine inspection and fast attention to small issues can help prevent larger problems.
Warranty Questions? We’re Here to Help.
If Haven Roofing installed your roof and you have questions about materials, workmanship, a possible leak, storm damage, or warranty paperwork, contact our team. We will help you understand what documentation is available and what next step makes sense.
Call or text Haven Roofing and Exteriors (901) 235-2121
Serving Memphis, Bartlett, Cordova, Germantown, Collierville, Lakeland, Arlington, and nearby Mid-South communities.
